Claims Concierge Service

Loss Navigation and Advocacy Support

In the event of a loss, The Paladin Group assists clients in navigating the claims process from beginning to end. We have dedicated claims professionals who will partner with you and the insurance company to ensure the matter receives prompt response, attention and resolution. Our ultimate goal is for you to have peace of mind and a world-class claims experience!

Report

Claims reported to insurance company on your behalf
Catastrophic loss support
Identify all policies to be put on notice
Confirmation and adjuster info relayed

Monitor

Routine follow-up with adjusters
Reserve and settlement review
Litigation support and communication facilitation
Notice to clients upon claim resolution

Advocate

Complex claim and coverage assistance
Insurance program onboarding
Ensure excellent claim and insurance company service

Our Proactive Claims Management Contributes to Reducing Your Total Cost of Risk!

Delayed or late reporting can lead to a denied claim.

Good legal counsel can make or break a case. Without the insurer’s input, the risks could be dire.

Missed opportunities for investigation or resolution early in the claim can lead to higher settlements later.

Mike Murtaugh

Claims Advocate

PROFESSIONAL EXPERTISE:

Risk Management, Safety, Compliance, Loss Prevention, Cargo, Liability, Property, Physical Damage and Team Leadership

Mike Murtaugh joined Paladin in August as our Claims Advocate, working out of our Cedar Rapids office. He has over 10 years in the insurance industry, including serving as a personal and multi-line claims adjuster. He brings a variety of experience in auto, property, and liability coverages and claims. Mike is eager to help find answers and solutions to claims, service concerns or coverage issues quickly.

He has familiarity working with insurance carriers, attorneys, medical providers, body shops, and vendors involved in the claims process.  Mike also brings a strong background of customer service and sales experience in the insurance industry. With this robust background and a variety of experiences, this allows him to connect with and relate to us and our clients on the importance of timely claims attention and loss prevention.

Mike excels at communicating the ins and outs of a claim and interpreting policy language to Paladin clients. He is passionate about making insurance clear and easy to understand for everyone.  Mike is here to help navigate any loss from simple to complex and he is here to utilize as a resource as well.

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