Claims Concierge Service

Loss Navigation and Advocacy Support

In the event of a loss, The Paladin Group assists clients in navigating the claims process from beginning to end. We have dedicated claims professionals who will partner with you and the insurance company to ensure the matter receives prompt response, attention and resolution. Our ultimate goal is for you to have peace of mind and a world-class claims experience!


Claims reported to insurance company on your behalf
Catastrophic loss support
Identify all policies to be put on notice
Confirmation and adjuster info relayed


Routine follow-up with adjusters
Reserve and settlement review
Litigation support and communication facilitation
Notice to clients upon claim resolution


Complex claim and coverage assistance
Insurance program onboarding
Ensure excellent claim and insurance company service

Our Proactive Claims Management Contributes to Reducing Your Total Cost of Risk!

Delayed or late reporting can lead to a denied claim.

Good legal counsel can make or break a case. Without the insurer’s input, the risks could be dire.

Missed opportunities for investigation or resolution early in the claim can lead to higher settlements later.

Anthony Brown

Claims Liaison


Risk Management, Safety, Compliance, Loss Prevention, Cargo, Liability, Property, Physical Damage and Team Leadership

Anthony has over 6 years of insurance experience handling property and casualty as well as life insurance. His 3 years of transportation expertise has enabled him to help many individuals through the difficult time after an accident.

He has been a leader in a variety of industries. He has lead teams ranging in size from 4 to over 200. His passion to see others grow is shown daily in his work. Anthony enjoys finding unique solutions to problems that arise.